POLICY OF PROVIDING ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE
The Corporation of the Township of South Algonquin is committed to excellence in serving all customers, including people with disabilities.
The Township of South Algonquin has two Public Libraries that offer assistive devices at each site that may be used by customers with disabilities while accessing our goods and services.
Staff will communicate with people with disabilities in ways that take into account their disability.
The Township of South Algonquin welcomes people with disabilities and their service animals. Service animals are allowed on any part of our premises that are open to the general public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them at any of our premises. Fees will only apply to a support person for admission to an event that the general public attending is also charged when entering a facility owned by the Township of South Algonquin. Fees will be advertised in advance by public posting or on a township web site, also by posting in the area of the event.
NOTICE OF TEMPORARY DISRUPTION:
In the event of a planned or unexpected disruption of services for customers with disabilities offered at one of our Libraries or at the Municipal Office, the Township of South Algonquin will notify those with disabilities including the general public promptly by a mail out flyer, on our Webb Site, and by posting notice on the buildings it applies to of the reason for the disruption, also the length of time the service may not be available.
The Corporation of the Township of South Algonquin will provide to staff, also those volunteers that deal with the general public written procedures for them to read, sign and date, that they fully understand what is required by the township when dealing with people that have a disabilities.
The written procedures will include the following:
- A copy of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- A copy of this Policy (plan) related to customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty in accessing any goods and services that the Corporation of the Township of South Algonquin offers at one of their facilities.
Customers who wish to provide feedback on the way the Corporation of the Township of South Algonquin provides goods and services to people with disabilities can e-mail the following site, firstname.lastname@example.org, or verbally in person at the Municipal Office or by phone at 613-637-2650, in writing at the following address, Township of South Algonquin 7 Third Ave. P.O. Box 217, Whitney, Ontario K0J 2M0.
All feedback, including complaints will be dealt with in a timely manner, by verbal or a written response, depending on the circumstances.